info@axe-tool.com Tel: 0086-15601235005
diamond wire saws, diamond core drills, diamond blade saws, concrete cutting tools, excavators

FAQ

  1. FAQ

    Q: Can you do OEM or ODM? Can you print our logo on the machine?

    A: Yes, OEM is welcome and supported. We can help print your logo on package if reach our MOQ.

    Q: How long is your delivery time?

    A: It is according to the model and quantity. Generally it is 3-5 days if the machines are in stock. It will be 15 -30 days if you want to customize the machines.

    Q: Do you provide samples? Is it free or extra?

    A: Yes, we could offer you the sample machine. But it's not free. You need to pay for the sample and the cost of freight.

    Q: What is your terms of payment?

    A: We accept T/T, Western Union, Money Gram, etc.

    Q: What's the package of machine?

    A: We have different package for machines, usually we have plastic case, steel box, carton box and wooden case, depends on machines and customer requests.

    Q: Which matker you sell ?

    A: Worldwide  

    Service:

    1.24/7 after sales service support in different languages; 2. Follow up the feedback of products in 2 months interval by email or call; 3.Guidance of installation and commissioning on site can be provided by factory- trained technicians or guide online; 4.Technical training for customers available 5.Plenty of original spare parts with proven quality are available