FAQ

Q: Can you do OEM or ODM? Can you print our logo on the machine?

A: Yes, OEM is welcome and supported. We can help print your logo on package if reach

our MOQ.

Q: How long is your delivery time?

A: It is according to the model and quantity. Generally it is 3-5 days if the machines are in

stock. It will be 15 -30 days if you want to customize the machines.

Q: Do you provide samples? Is it free or extra?

A: Yes, we could offer you the sample machine. But it’s not free. You need to pay for the

sample and the cost of freight.

Q: What is your terms of payment?

A: We accept T/T, Western Union, Money Gram, etc.

Q: What’s the package of machine?

A: We have different package for machines, usually we have plastic case, steel box, carton

box and wooden case, depends on machines and customer requests.

Q: Which matker you sell ?

A: Worldwide

Service:

1.24/7 after sales service support in different languages;

2. Follow up the feedback of products in 2 months interval by email or call;

3.Guidance of installation and commissioning on site can be provided by

factory- trained technicians or guide online;

4.Technical training for customers available

5.Plenty of original spare parts with proven quality are available